These Terms of Service ("Terms") are the agreement between you and AORONYX GLOBAL LTD ("GoXtra", "we", "us"), Christodoulou 3, Larnaca 6016, Cyprus ([email protected]), for the GoXtra mobile app, the goxtra.app website and related services that link to these Terms (the "Services"). They do not apply to other products of AORONYX GLOBAL LTD.
Our Privacy Policy explains how we handle personal data. Our Community Guidelines explain what content and behaviour are allowed, and they are part of these Terms.
By creating an account or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.
If you are a consumer, nothing in these Terms takes away rights you have under the mandatory consumer or data protection laws of the country where you live.
You must be at least 18 years old to use GoXtra. The information you give us must be accurate and kept up to date.
One account per person. Keep your login details private and do not let anyone else use your account. If you think someone else has used your account, tell us at [email protected].
You can delete your account at any time in the app's Settings. You are responsible for following the local laws that apply to you where you use the Services.
GoXtra Pro is a paid subscription bought through the App Store or Google Play. The price and the period (for example monthly or yearly) are shown before you buy. It renews automatically for the same period and price unless you cancel before the current period ends (the App Store asks for at least 24 hours' notice). You can cancel at any time in your App Store or Google Play subscription settings; cancelling stops future renewals and you keep Pro until the end of the period you paid for.
Your purchase contract for Pro is with Apple or Google under their terms: they take payment, run renewals, give notice of price changes and handle refunds, so refund requests go to them. If you are a consumer in the EU, you have a 14 day right to withdraw from the purchase. Pro is a digital service that starts as soon as you buy it; if you withdraw after it has started, you may be asked to pay for the part of the period you have used, as the store's terms set out. Nothing in these Terms takes away a right the store or the law gives you.
We sometimes give Pro free of charge, for example to organisers or as a referral reward. Free Pro ends when its period ends and does not renew.
If you download the GoXtra app from the App Store or Google Play, your use of the app is also subject to that store's terms and policies. Apple and Google are not responsible for providing the Services, for handling claims about them, or for maintenance and support, except where the law or their terms require it.
Groups, communities and events created by members are organised by those members, not by GoXtra. The lead host named on an event organises and runs it. Collaborators shown on an event help promote it and, where the lead host allows, edit its details, and they are responsible for what they add. Organisers are responsible for their events, including communication with participants, who can take part, following the law and venue rules, and health and safety.
Events shown as "Hosted by GoXtra" are organised by us, and the organiser responsibilities in this section then apply to us.
Some events link to the organiser's own registration or payment page, and some show a fee that you pay the organiser directly. Any registration, payment or deal made there is between you and the organiser; GoXtra does not process it. An organiser may be a business or a private person, and a deal with a private person may not be covered by consumer protection law.
We do not check or supervise member events, and taking part in physical activities involves some risk. Choose activities that suit your fitness and follow the organiser's instructions on the day. GoXtra is not responsible for what other members or organisers do, online or in person, but this does not limit our liability for our own acts as described in "Our Liability".
A verified badge means the member passed our photo check when they verified: live selfies that our team compared with the face photo on their profile. It is not an identity, age or background check.
When we list or suggest people (search, Featured Buddies, the Map list and "People you may know"), the main things that decide the order are: how well the result matches what you searched for, the sports you share, how close you are (people's exact location is never shown), shared communities, whether the person has a verified profile, and how recently they were active. Members with GoXtra Pro get a small lift: it can put them ahead of people who match about as well, but never ahead of a clearly better match. Pro never affects the "Newest members" list, which is not personalised and is ordered only by join date. You can stop appearing in search and suggestions at any time by turning off Discoverable Profile in Privacy Settings.
Communities we suggest are ordered by how well they match your sports, how close they are, how active they are, whether people you are connected with are in them, and how many members they have. Event lists show upcoming events, usually nearest first; some lists are ordered by how many people are going or by the sort you choose. Pro does not change the order of communities or events.
You can connect services such as Apple Health, Health Connect and Garmin Connect to bring your finished workouts into GoXtra. They are provided by their owners under their own terms and privacy notices, and we do not control them. Data they send may be delayed, incomplete or inaccurate, and we show it as we receive it. You can disconnect a service at any time in Settings (for Apple Health, in the iOS Health app).
The sections "What We Promise" and "Our Liability" also apply to data from a connected service and to any interruption of it, and they are made for the benefit of the providers of those services, including Garmin, who may rely on them in relation to that data. Garmin and Garmin Connect are trademarks of Garmin Ltd. or its subsidiaries. The use of Garmin device data in GoXtra does not mean that Garmin endorses GoXtra.
You can post content on GoXtra, such as your profile, photos, posts, comments, polls, messages, events, reviews and routes. Your content stays yours.
Licence to run GoXtra. So that we can show your content to the people you choose, you give us a non-exclusive, worldwide, royalty-free licence to store, copy, resize, display and share your content inside GoXtra and through its sharing features (for example share cards you or others create), always in line with your visibility and privacy settings. We use this licence, and let the providers that host GoXtra for us store your content, only to provide, secure and improve GoXtra. We do not use your content in our advertising or marketing. The licence ends when you delete the content or your account, except for copies kept in backups for up to 12 weeks, content others have already saved or shared, content you posted into a shared space (such as an event, group chat or community) as described in our Privacy Policy, and content we must keep by law or for an open report or investigation.
You confirm that you have the rights to post your content and that it does not break the law or anyone else's rights.
Feedback. If you send us ideas or suggestions, we may use them freely without paying you, and we are not obliged to keep them confidential.
You must follow our Community Guidelines. In particular, you must not:
Anyone, with or without an account, can tell us about content or a member they believe is illegal or breaks our rules: in the app with the Report option, or by email to [email protected] with a link to or description of the content, why you think it is illegal or breaks our rules, your name and email, and a statement that your report is accurate and made in good faith (you may leave out your name and email when reporting child sexual abuse material). You can also block other members in the app.
We use automated tools (for example filters for names, spam and obvious abuse) together with human review. Automated tools may hide some content until a person reviews it, and a person reviews the reports we receive, except that we may automatically set aside reports from someone who sends an unusually large number in a short time. We confirm that we received your report, act on objectionable content within 24 hours by removing it and, where appropriate, suspending or closing the account responsible, and tell you what we decided.
When we remove or restrict content, or suspend or close an account, we tell the person affected what we did, why, which rule it was based on, whether automated tools were involved, and how to ask us to look at it again, unless the law prevents this or the content is clearly spam. To ask us to look again, email [email protected] within 6 months; a person will review it. You can also go to court.
Community admins can remove posts and members in their own communities under their community's rules. If you think a community admin acted unfairly or against our rules, you can report it to us.
We report child sexual abuse material to the Cyprus Police Cybercrime Subdivision in accordance with Cyprus Law 91(I)/2014, and we tell the authorities about credible threats to life or safety as the law requires.
In accordance with Articles 11 and 12 of Regulation (EU) 2022/2065 (the "Digital Services Act"), we designate [email protected] as our single electronic point of contact for direct communication with (a) authorities of EU Member States, the European Commission and the European Board for Digital Services, and (b) recipients of the Services. Communications may be sent in English or Greek. We aim to acknowledge them within 5 working days. For urgent safety reports about content in the app, the in-app Report option is the fastest route.
We may remove content, limit who can see it, or suspend or close an account if someone breaks these Terms or the Community Guidelines, if the law requires it, if there is a safety or security risk, or if an account was opened with false information. We act in proportion: a first minor breach usually gets a warning or the content removed, while serious or repeated breaches (for example child sexual abuse material, credible threats, fraud or harassment) can lead to an immediate permanent ban. A suspension is temporary: it ends when we lift it after a review, or on a date we tell you.
If we close your account for a breach, you are not allowed to open a new one, and we may close any new account we find.
If we decide to stop offering the Services, we will give you reasonable notice. Refunds for any unused paid period are handled by the app store, as described in "GoXtra Pro".
We respect other people's intellectual property. If you believe content on GoXtra infringes your copyright, email our designated copyright agent with: identification of your work (or a representative list if one notice covers several works); where the content appears (for example the username or in-app location); your name, address, phone number and email; a statement that you believe in good faith the use is not authorised by the owner, its agent or the law; a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner; and your physical or electronic signature. Notices under the United States Digital Millennium Copyright Act should include everything required by 17 U.S.C. § 512(c)(3).
Our copyright agent is registered with the United States Copyright Office:
When we remove content after a notice, we tell the person who posted it. If you believe your content was removed by mistake or misidentification, you can send the agent a counter-notice with: your signature; identification of the removed content and where it appeared; a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification; and your name, address and phone number, with a statement that you consent to the jurisdiction of the Federal District Court for the judicial district where your address is located (or, if you are outside the United States, any judicial district in which GoXtra may be found) and that you will accept service of process from the person who sent the original notice. We may then restore the content as the law allows. In appropriate circumstances, we close the accounts of members who repeatedly infringe other people's copyright. Anyone who knowingly misrepresents that content is infringing, or that it was removed by mistake, may be liable for damages under 17 U.S.C. § 512(f).
GoXtra, its software, design, logos and our own content belong to us or our licensors. We give you a personal, non-transferable licence to use the app and website as intended. Do not copy, resell or redistribute them, or use our name or logos, without our written permission, except where the law allows it.
We regularly improve GoXtra and may add, change or remove features. The Services may sometimes be unavailable for maintenance or for reasons outside our control; we will restore them as soon as we reasonably can.
We may change these Terms when we add or change features, for legal, safety or security reasons, or to make them clearer. If a change is significant, we will tell you in the app or by email at least 30 days before it takes effect, unless we must change something sooner for legal or security reasons. If you do not agree, you can stop using the Services and delete your account at any time. If you pay for Pro and a change makes Pro materially worse for you, it applies to you only from your first renewal after the change takes effect, so you can cancel before then and keep Pro until the end of the period you have paid for. Changes do not apply to the past. The date at the top shows when these Terms last changed.
If you joined GoXtra before 28 October 2026, these Terms apply to you from 15 December 2026. Until then, the previous version applies to you.
We provide the Services with reasonable care and skill and keep them working as the law requires, including security updates. Beyond that, we do not promise that the Services will always be available or error free, or that any feature will stay the same, and we do not check that content, events or people shown in the app, or services linked to it, are accurate, safe, lawful or suitable for you.
Activity statistics and other information in the app are for information only. They are not medical or training advice; check with a doctor before starting a new sport or a harder routine.
We keep backups, but please keep your own copies of anything important; we cannot promise that all content or synced workouts can always be recovered.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud; gross negligence or wilful misconduct; your rights under data protection law, including compensation under Article 82 of the GDPR; your legal rights if the Services do not conform to our contract with you; or anything else that cannot be excluded or limited under the law of the country where you live.
Subject to that, we are liable only for losses that were reasonably foreseeable when you agreed to these Terms and that are caused by our breach of these Terms or our negligence. We are not liable for loss of profit, business or opportunity, or for losses caused by other members, organisers, or services we do not control.
Subject to the first paragraph of this section, and to the extent the law of the country where you live allows, our total liability to you for any other losses in any 12 month period is limited to the greater of EUR 100 and the amount you paid for the Services (including Pro bought through an app store) in that period.
If someone brings a legal claim against GoXtra because of content you posted, because you broke these Terms or the law, or because you infringed another person's rights (for example their copyright or privacy), you will compensate GoXtra for the reasonable and foreseeable losses and reasonable legal costs that result, but only to the extent you are responsible for them. This does not apply to the extent the claim is caused by GoXtra. We will tell you about the claim promptly, and you can take part in its defence. Nothing in this section limits your rights under consumer law.
These Terms are governed by the laws of the Republic of Cyprus. If you are a consumer, you also keep the protection of the mandatory consumer protection laws of the country where you live, and nothing in these Terms takes that away.
If you have a problem, please email [email protected] first; we will try to resolve it within 30 days. This does not stop you from going to court at any time.
Disputes are decided by the courts of the Republic of Cyprus. If you are a consumer, you may instead bring a claim in the courts of the country where you live, and we will only bring a claim against you there.
We are not obliged to use, and do not commit to use, an alternative dispute resolution body, but if a law requires us to take part in a dispute resolution procedure, we will. If you live in an EU country other than Cyprus, in Norway or in Iceland, your European Consumer Centre (eccnet.eu) can help you for free with a complaint against us. In Cyprus, you can contact the Consumer Protection Service.
We communicate with you in the app and by email, and these communications count as being in writing.
These Terms, together with the Privacy Policy and the Community Guidelines, are the whole agreement between you and us about the Services. If we do not enforce a right straight away, we can still enforce it later. If a court finds part of these Terms invalid, the rest stays in effect. These Terms do not create a partnership, employment or agency relationship between you and us.
We may transfer this agreement to a company that takes over the Services, as long as your rights under these Terms and under data protection law are not reduced; we will tell you if we do.
We are not responsible for delays or failures caused by events outside our reasonable control. This does not limit your legal rights.
For questions or complaints about the Services, contact us at:
